Office Policies

In order to maintain a safe and healthy environment for our patients, staff, and visitors, no animals are allowed in the office, except for service animals as defined by the Americans with Disabilities Act (ADA). Please note that emotional support animals are not permitted. If you have a service animal, please inform us ahead of your visit so we can ensure appropriate accommodations are made.

Our clinic team is available 24/7 to assist with your urgent medical needs. We’ll guide you to the right care and help you avoid unnecessary ER trips. Independent ERs (that are not attached to a hospital) may be out of your plan’s network, which can be very costly and not covered by your insurance plan. We can help guide you to the right place for your needs. Please call us first for the following situations:

• Cold, flu, sore throat, or headaches
• Minor cuts, sprains, or strains
• Rashes or mild allergic reactions
• UTIs
• Pink Eye
• Mild Asthma
• Nausea, vomiting, diarrhea, or stomach discomfort
• Persistent Fever over 101°F

We offer many of the same services of an urgent care center. For the vest care, please call our clinic first. When our clinic is closed, urgent care is an option for non-emergency needs. For serious emergencies, call 911, or go to the nearest ER for:

• Serve chest pain
• Difficulty breathing
• Major bleeding or burns
• Fainting, seizures, or confusion
• Sudden numbness or weakness
• Serious head injury or trauma

Please bring a copy of a valid photo ID (driver’s license, passport, state or military ID), your insurance cards, a list of current medications taken, and applicable co-pay to every office visit. Patients without verifiable health insurance will be required to demonstrate a form of payment before being seen.

Please arrive 15 minutes prior to your appointment time to complete the check-in process and any required paperwork. Patients who check-in 10 minutes after their appointment time may be asked to reschedule. We do understand there are times when you will be late due to circumstances beyond your control. In every case we will do what we can to accommodate you, however it is not always possible.

We understand that life happens, and some events are unforeseen. We ask that you call us as soon as possible to reschedule your appointment to best fit your needs. We require that appointments be cancelled at least 24 hours prior to the appointment time. Please be aware that after three or more missed appointments, or last-minute cancellations may result in dismissal from the practice. Cancellations and missed appointments due to an emergency will be evaluated on an individual basis.

Not everyone gets sick during regular office hours. In addition to our regular office hours, we have coverage 24 hours a day/ 7 days a week. There is a provider on call on nights and weekends to care for you when you need us the most. Please call us at 303-742-0086 and select Option 2 when prompted to reach our on-call provider. For urgent care needs, Dispatch Health is available from 7AM to 10PM. In the event of a medical emergency, call 911.

For established patients please contact your pharmacy to request medication refills. Your pharmacist will send us an electronic medication refill request. Prescription medications require monitoring and patients need to be assessed by a provider annually. If it has been greater than 1 year since your last visit, we require that you schedule an appointment to have your prescriptions refilled. Please bring a printed list of your medications and all supplements you are taking to your appointment. Preventative visits such as yearly physicals cannot be combined with visits for prescription refills, or illness related visits. We ask you to schedule these appointments separately.

Geriatric and Family Medicine Associates participates with most major insurance carriers. As a courtesy to our patients, we will file insurance claims for those insurances with which we participate. Please remember, any amount not covered by insurance is ultimately the patient’s responsibility. A list of the major insurance companies we participate with is on this website. Please contact your insurance company if you have questions concerning your benefits and if Geriatric and Family Medicine Associates, LLC is a participating provider.

We make pricing information for uninsured patients available upfront for the most common health services to help you understand and anticipate your financial responsibilities and make informed choices about the care you are seeking.

Our billing representative is available during regularly schedule office hours to assist you if you have questions about your bill. Please inquire with our office about payment plans options.

We strongly encourage you to consult with your health insurer to determine accurate information about your financial responsibility for a particular health care service. Payment will be required at the time of service for all services that are non-covered or determined to be the patient’s responsibility, including co-payments. Payment may be made by cash, check, MasterCard, Visa, American Express or Discover. Payments may be made online, by phone or mail.

Please call our billing office at 720-771-8816 to speak with our billing representative. If you need help paying your medical bill, we are here for you. Payment plans are available if you can’t pay the balance in full.